FAQs - How Can We Help?

Here are our most frequently asked questions. If you require any further assistance, please visit our contact page

How Long Does Delivery Take?

UK Delivery typically takes between 3 -5 working days to be delivered from date purchased, however please allow up to 7 working days

Orders going to Northern Ireland typically takes 4 -5 working days.

Orders going to Ireland typically takes 7-21 working days

Orders going to BFPO addresses typically takes 5-7 working days

Please know bank holidays & weekends are not counted as working days.

If your order has taken longer than 7 working days to be delivered, please contact via

Do you offer Next Day Delivery?

Yes we do! We only offer next day delivery to addresses in England, Scotland & Wales. To get your order next day, please order before 12pm Monday-Friday.

Please note, next day delivery is not available on all products. Products that are exempt from next day delivery are stated clearly on the product page, however there will still be an option to select next day delivery at the checkout. Please do not choose this option if you see that the product is not available for next day delivery on the product page

What Payment Methods Do You Accept?

We accept the following payment methods;

  • Credit / Debit Card
  • Klarna
  • Paypal
  • Apple / Google Pay
  • Amazon Pay

What Couriers Do You Use?

We use one of the following couriers for your order; Hermes, Royal Mail & DPD. Customers cannot request which courier delivers their parcel, a courier is chosen based on the orders weight and size.

For orders going to Ireland, we use FedEx Cross Border.

All couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Toy Kings.

Where Do You Ship To?

We only offer delivery to United Kingdom & Irish addresses.  Orders made to an address outside of the UK & Ireland will be cancelled & refunded.

We do not ship to the following zones; 

  • Channel Islands
  • Europe (Excluding Ireland)
  • Rest of the World

Can I Track My Order?

Yes!

All orders are shipped with tracking numbers. Customers who leave their phone number & email address at checkout will receive tracking information from the courier and we will send tracking information via email.

Customers can also create an account with The Toy Kings. A customer account allows customers to;

  • View their order & order history 
  • View order tracking number 
  • Sign up to our newsletter, & receive exclusive offers

How Do I Contact Customer Service?

You can contact our customer service team via email, telephone or by filling our contact form.

Our customer service team are available between the hours of 9am - 4pm, Monday - Friday. 

How Do I Return An Item?

If you wish to return an item, please contact our customer service team with the subject "RETURN REQUEST" via email: customerhelp@thetoykings.co.uk and include the following

  • Your order number
  • Your first & last name
  • The product you're returning
  • The reason for your return

Customers are entitled to a 30 day money back guarantee from date of order dispatch!

Full returns policy can be found here

Do You Offer NHS or Unidays Discount?

Unfortunately we do not offer NHS or Unidays discount, however we do offer 5% off for customers who sign up to our newsletter!

Visit our homepage to sign up

Can I Change My Delivery Address Once I Have Placed An Order?

It is The Toy King's policy to not change a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email customerhelp@thetoykings.co.uk

My Product Was Missing Parts/Had Defective Parts. What Should I do?

If you have received your order and you are missing parts of your order or your order is damaged, please email customerhelp@thetoykings.co.uk with your name, order no. & describe your problem. It is the best interest of The Toy Kings to resolve your issue as soon as practically possible.

Our customer service team is available between the hours of 9am - 4pm, Monday - Friday. 

I Have Placed An Order, But Haven't Received Confirmation Email?

If you have placed an order but not received an email confirmation from The Toy Kings, please check your bank account to confirm the money has left your account.

Please, also check your spam/junk folder before contacting The Toy Kings. 

When you contact The Toy Kings, please provide your name, item you ordered, email address used & roughly what time you placed the order, our team will look for your order and resend an order confirmation email or update your email address on our system

How Long Does A Refund Take To Process?

We will pay the refund using the same method of payment as you used to purchase the product. Refunds will be processed once an item has returned back to The Toy Kings and has been inspected. You will receive an email notification once the refund has been processed, from that email notification it typically takes 3 -5 working days for the refund to arrive in your bank account, if not earlier.

I Want To Give Feedback, How Do I Do This?

If you'd like to contact us regarding a recent store experience, please call the store using the store's number which can be found on our Contact page and a member of our team will be happy to discuss this with you.

Feel free to leave feedback on Trust Pilot. and/or Google