Free standard delivery on orders over £40  -  Order by 2pm for Next Day Delivery  -  Standard delivery 3 -5 working days

Free standard delivery on orders over £40  -  Order by 2pm for Next Day Delivery 

 
The Toy Kings
 

Buy now. Pay later with Klarna. Learn more

Buy now. Pay later with Klarna. Learn more

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Shipping

When will my order be dispatched?

Once your order has been received, it will be reviewed for security checks and then processed. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs.

Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

However, sometimes this may take longer. If an order has experienced a delay of some sort, our customer service team will contact you with an update.

How long will my order take to be delivered?

We advise that delivery typically takes 3 to 5 working days to be delivered from order placed. In certain circumstances this may take longer. Our team will be in contact should your order experience delivery delays. If your order is not with you within 5 working days from when the order was placed, then please contact our customer service team at customerhelp@thetoykings.co.uk with your order number.

Do you offer Next Day Delivery?

Yes we do! 

We are happy to announce that we offer DPD Next day delivery at a price of £5.99! Next Day Delivery is available on all products, however customers are reminded that the cut off for Next Day Delivery is 2pm, Monday - Friday. For example, an order placed at 3pm on Monday would not be delivered until Wednesday. 

What courier do we use?

We use Hermes via ITD for our standard 3 - 5 Working Days Delivery & DPD for our Next Day Delivery.

We use DPD Next Day Delivery for orders that weigh 10KG or more

Both couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Toy Kings.

Customers who choose Hermes, your Hermes notification will say your order has come from 'Interdelta Ltd' & customers who choose DP, your DPD notification will say your order has come from 'PBFulfilment Ltd'. Our orders are picked, packed and shipped by our logistics parter, PB Fulfilment, which is a trading name of Interdelta Ltd

How much does delivery cost?

  • Hermes via ITD Standard Delivery (3 -5 working days) - £3.99 / £4.99 For orders going to Northern Irleand, Isle of Man, Isles of Scilly, Scottish Highlands & Islands /  Free for orders over £40!
  • DPD Next Day Delivery (Order Before 2pm) - £5.99 / £16.99 For orders going to Northern Irleand, Isle of Man & Isles of Scilly

Where do you ship to?

We only offer delivery to United Kingdom addresses,this includes the following zones;

  • Northern Ireland
  • Isle of Wight
  • Isle of Man
  • Isles of Scilly
  • Scottish Highlands 
  • Scottish Islands

Orders made to an address outside of the UK will be cancelled & refunded.

We do not ship to the following zones; 

  • Channel Islands
  • Europe
  • Rest of the World

Can I change my delivery address once I've placed an order?

It is The Toy King's policy to notchange a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email customerhelp@thetoykings.co.uk

When will my order be dispatched?

Once your order has been received, it will be reviewed for security checks and then processed. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs.

Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

However, sometimes this may take longer. If an order has experienced a delay of some sort, our customer service team will contact you with an update.