Shipping Policy

To read more of our policies, please visit the below links;

Terms & Conditions | Shipping Policy | Returns & Refunds Policy | Privacy Policy | Klarna | Klarna Terms & Conditions

-------------------------------------------------------------------------------------------------------------------------

Free Standard UK Delivery When You Spend Over £100* Offer Excludes Northern Ireland & BFPO addresses

How long will my order take to be delivered?

We advise that delivery typically takes 2 to 5 working days to be delivered from order placed, however please allow up to 7 working days for delivery. In certain circumstances this may take longer. Our team will be in contact should your order experience delivery delays. If your order is not with you within 7 working days from when the order was placed, then please contact our customer service team at customerhelp@thetoykings.co.uk with your order number.

Orders going to Northern Ireland typically takes 2 to 5 working days to be delivered from order placed.

Orders going to Ireland typically takes 7 to 21 working days to be delivered from order placed

Orders going to British Forces Post Office (BFPO) addresses typically takes 5-7 working days for delivery, however sometimes this may be longer.

 

When will my order be dispatched?

Once your order has been received, it will be reviewed for security checks and then processed. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs.

Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

However, sometimes this may take longer. If an order has experienced a delay of some sort, our customer service team will contact you with an update.

 What courier do we use?

We use one of the following couriers for your order; Hermes, Royal Mail, Yodel & DPD. Customers cannot request which courier delivers their parcel, a courier is chosen based on the orders weight and size.

For orders going to Ireland, we use FedEx Cross Border.

All couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Toy Kings.

How much does delivery cost?

  • Standard Delivery | 2-5 working days - £3.99 / Free for orders over £100!
  • Northern Ireland Standard Delivery | 2-5 working days - £7.99
  • Ireland Standard Delivery | 7-21 working days - £9.99 / £14.99 for orders that weigh more than 3kg 
  • BFPO Standard Delivery | 5-7 Working Days - £9.99

Where do you ship to?

We only offer delivery to United Kingdom & Ireland addresses, this includes the following zones;

  • Northern Ireland
  • Isle of Wight
  • Isle of Man
  • Isles of Scilly
  • Scottish Highlands 
  • Scottish Islands
  • Ireland
  • British Force Post Office (BFPO)

Orders made to an address outside of the UK & Ireland will be cancelled & refunded.

We do not ship to the following zones; 

  • Channel Islands
  • Europe (Excluding Ireland)
  • Rest of the World

Can I change my delivery address once I've placed an order?

It is The Toy King's policy to not change a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email customerhelp@thetoykings.co.uk