Shipping Policy

Free Standard UK Delivery When You Spend Over £50* Offer Excludes Northern Ireland & BFPO addresses

When will my order be dispatched?

Once your order has been received, it will be reviewed for security checks and then processed. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs.

Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

However, sometimes this may take longer. If an order has experienced a delay of some sort, our customer service team will contact you with an update.

How long will my order take to be delivered?

We advise that delivery typically takes 3 to 5 working days to be delivered from order placed. In certain circumstances this may take longer. Our team will be in contact should your order experience delivery delays. If your order is not with you within 5 working days from when the order was placed, then please contact our customer service team at customerhelp@thetoykings.co.uk with your order number.

Orders going to Northern Ireland typically takes 3 to 5 working days to be delivered from order placed.

Orders going to Ireland typically takes 7 to 21 working days to be delivered from order placed

Orders going to British Forces Post Office (BFPO) addresses typically takes 5-7 working days for delivery, however sometimes this may be longer.

Do you offer Next Day Delivery?

Yes we do! 

We are happy to announce that we offer DPD Next day delivery at a price of £6.99! Next Day Delivery is available on all products, however customers are reminded that the cut off for Next Day Delivery is 2pm, Monday - Friday. For example, an order placed at 3pm on Monday would not be delivered until Wednesday. 

Next Day Delivery is not available for Ireland, Northern Ireland & BFPO orders.

What courier do we use?

We use Hermes for our standard delivery & DPD for our next day service.

For orders going to Ireland, we use FedEx Cross Border.

Both couriers will use the telephone number and/or the email address provided at checkout to notify you about your order with The Toy Kings.

Customers who choose Hermes, your Hermes notification will say your order has come from 'Interdelta Ltd' & customers who choose DP, your DPD notification will say your order has come from 'PB Fulfilment Ltd'. Our orders are picked, packed and shipped by our logistics partner, PB Fulfilment, which is a trading name of Interdelta Ltd

How much does delivery cost?

  • Standard Delivery | 3-5 working days - £3.99 / Free for orders over £50!
  • Next Day Delivery (Order Before 2pm) - £6.99
  • Northern Ireland Standard Delivery | 4-5 working days - £7.99
  • Ireland Standard Delivery | 7-21 working days - £9.99 / £14.99 for orders that weigh more than 3kg 
  • BFPO Standard Delivery | 5-7 Working Days - £9.99

Where do you ship to?

We only offer delivery to United Kingdom & Ireland addresses, this includes the following zones;

  • Northern Ireland
  • Isle of Wight
  • Isle of Man
  • Isles of Scilly
  • Scottish Highlands 
  • Scottish Islands
  • Ireland
  • British Force Post Office (BFPO)

Orders made to an address outside of the UK & Ireland will be cancelled & refunded.

We do not ship to the following zones; 

  • Channel Islands
  • Europe (Excluding Ireland)
  • Rest of the World

Can I change my delivery address once I've placed an order?

It is The Toy King's policy to not change a customer's delivery address once an order has been placed. This is to protect ourselves and our customers from fraud. We advise customers who have placed an incorrect delivery address to contact our customer service team via email with their order number. Please email customerhelp@thetoykings.co.uk

When will my order be dispatched?

Once your order has been received, it will be reviewed for security checks and then processed. We aim to process orders within the same day and are typically dispatched within 24 - 48 hours, excluding orders that are placed on weekends & bank holidays. Our Couriers then pick up your awesome package and will aim to get it directly to you within 72hrs.

Please know, orders placed after Friday at 12pm will not be dispatched until the following Monday. We do not ship orders on weekends & bank holidays.

During every stage, you will be notified by email regarding the status of your order 

However, sometimes this may take longer. If an order has experienced a delay of some sort, our customer service team will contact you with an update.